Terms and Conditions

Registrations


Registrations for workshops should be sent in written form by post, fax, E-mail or via the Internet to Miller Heiman Group. The customer immediately receives a booking confirmation. Registrations for workshops will be considered in the order they were received. If a workshop is fully booked the customer will be notified and informed of the next available dates.

A contract is only concluded when we are having a written confirmed Registration.


Reschedule


An individual may reschedule his/her programme attendance to a similar programme scheduled within 6 months of original date provided such request is made in writing and received by Miller Heiman Group at least 28 days prior to the original programme date.  There will be no charge for any reschedules made in accordance with the preceding requirements.  If a request to reschedule a programme is made at a later point in time an administration charge of € 220 will apply. This fee is in addition to the programme fee. The specified administration fees, where applicable, must be received by Miller Heiman Group within 5 days of the request for reschedule.  If any applicable administration fees are not received when due, your registration will be cancelled and the cancellation provisions below shall apply with the date of request for reschedule being considered the date of a request for cancellation.

An individual may cancel his/her attendance at a programme.  Such cancellation must be in writing.  If Miller Heiman Group receives such cancellation request at least 28 days in advance of the programme date, a full refund will be given.  If Miller Heiman Group receives such cancellation request between 28 and 14 days in advance of the programme date, then 50% of the programme fee will be refunded and you will forfeit the remaining 50% of the programme fee.  If Miller Heiman Group receives such cancellation request less than 14 days in advance of the programme date, you will forfeit the entire programme fee and no refund will be given.

Miller Heiman Group will do its best not to cancel or postpone any of its scheduled programmes.  However, if for any reason a programme is postponed, the programme participants will be notified at least 14 days prior to the scheduled programme date by phone and/or e-mail.  In this regard, a participant may reschedule for a future programme or receive a full refund.  Miller Heiman Group is not responsible for travel expenses in the event of a programme cancellation.  Miller Heiman Group reserves the right to postpone a programme if necessary at any time.


Payment


Payment for the Miller Heiman Group programme must be received by Miller Heiman Group in advance of the scheduled programme. Payment is due upon receipt of our invoice and we must receive payment in full at least 14 days prior to the programme. If we do not receive the payment in time the participation on the workshop is only possible after previous consultation with Miller Heiman Group.


Replacement


The customer is entitled to appoint a substitute participant at no extra charge instead of a re-registration or cancellation.